Wednesday, 28 November 2007

Your feedback shapes the future of recommendations

How your feedback is shaping the future of home improvement quotes...
Quality feedback alerts – what they mean to you.

The ‘Quoter family of websites are all designed to give you instant online quotes which can later be confirmed in writing by up to 3 approved companies from our database of registered companies throughout the UK.

When a home improvement company asks to join our approved list, we seek certain assurances that they are bona-fide companies with a good and reputable trading history.

Our registered companies are aware that we encourage customer feedback from home owners that we recommend to them. Individual companies receive your feedback (anonymously) to help them (and us) monitor their performance on a constant basis.

Recommendation from a friend is always a good idea so when someone in your neighbourhood leaves 5 star feedback on a company in your area, we immediately email that feedback to every home owner within that specific area that’s used our online service in the past.

If we didn’t share that intelligence, we wouldn’t be doing our job!
So it’s not just on our recommendation (which is impartial) but also on the recommendation of another home owner – perhaps even a neighbour of yours?

The next time you receive a quality feedback alert, please don’t junk it or unsubscribe. If the ‘product’ in question e.g roofing is of no interest to you, simple delete. The next time you are considering a home improvement project, wouldn’t it be nice to make an informed decision?

Click here to read more about our customer login area.

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