A home improvement company has asked me to leave feedback - how do I do that?

One of your recommended companies has contacted me and asked me to leave some feedback on their services. How do I do this? I can't remember my original login details?

Home Improvement Quotes is committed to providing homeowners with as much information as possible so when you first use our online service, if you later speak with our customer advisors and take up our offer to find you a maximum of three companies to give you a written quote, we then email you a set of login details so you can go online and view the contact details, download deposit protection certificates and even view feedback from other homeowners on those companies we're recommending.

You can also leave your feedback for the benefit of future homeowners as well as helping us constantly monitor the companies we're recommending.

If you've lost or deleted your login details, then it's really easy to still access your online area and leave feedback.

Just go to our 'Quoter family website - homeimprovementquotes.co.uk

Then from the 'About Us' tab, select 'Home Owner Login Area' and click on 'Customer Log In'. You'll be asked for your email and password. Providing you use the email address you gave at the time of confirming your details with our sales advisors, you'll be able to use the 'forgot my password' feature - we'll email you your password again.

Many thanks for your participation.

photo credit: hashir

Your Home Improvement Company feedback makes the difference

Here at Home Improvement Quotes, we've seen the way feedback you've been leaving on companies we've recommended to you has really changed the way they do business.

After we've matched your details to a home improvement provider from our network, we give you the opportunity to leave feedback on the company, their salespeople, and the job they did.

Through your comments, both good and not-so-good, Managers have gained first hand insights into how their companies are being perceived and how their sales force conduct themselves with homeowners. When that feedback is good, they're able to give rewards to their best sales people, based not only on raw number of homeowner signatures but also on customer satisfaction.

When that feedback hasn't been so favourable, they've been able to make efforts to change their customer service procedures.

Receiving feedback from homeowners also enables us to constantly monitor the companies in our network. If companies start regularly being given negative feedback, we can speak with them directly and resolve issues raised quickly and effectively. On some (very rare) occasions, we've even entirely stopped doing business with companies based on feedback we've received from homeowners just like you.

Of course, good feedback is also vital, as it enables companies to reward their staff - and us to reward the companies.
When we all work together, it all adds up to a service that every homeowner can have faith and trust in, and be safe in the knowledge that your feedback is read and acted upon.

So after you've booked the services of a company we've recommended, don't forget to visit your customer information page to leave feedback.

With your help - we're beating the Cowboys

With your help we're beating the cowboys.

Using the 'Quoter family of websites to get a quotation for a home improvement project is far safer than the 'pot-luck' approach of sticking a pin in a newspaper or directory advert thanks to your help compiling a massive list of recommendations over the past 8 years.

To date we have collected a massive 50,000 feedback comments from our readers and from users of the 'Quoter family of websites. This allows us to keep improving our network and it's all down to you. Every recommendation we make is followed up by the chance to comment on the tradesmen you use. We use a 'five star' scale. Simply rating the companies from one star up to five gives us an invaluable insight into how they perform.

Here's just one of the dozens of 'five-star' comments we see every day:

"Stuart took time with me in explaining block paving in detail and persuaded me in having the [right] blocks. Phil & Dougie have done an excellent job and I am pleased with the finished product. I am thrilled that customer satisfaction and true professionalism still exist." - Mr Brothers, Portsmouth.

We know who the good guys are. Click on one of the 'Quoter site links to find them and leave your own feedback.

Customer Feedback update

Regular readers will know that users of the 'Quoter family of websites get unique access to a personalised login area where they can leave valuable feedback on their own experiences with our recommended companies.

Feedback that helps us monitor our database of home improvement companies as well as helping other home owners decide which company will best suit their own needs, based on the feedback of other home owners.

Here's just a small selection of the feedback received in during the Christmas and New Year holidays...

KitchenQuoter
"Phil was very imaginative, and came up with ideas to enhance the kitchen. He was honest regarding the cost of our original plan, and helped us to come up with a final decision where to relocate the new kitchen to another reception room.. I am looking forward to seeing the plans and the quote."

WindowQuoter
"Very efficient service. Very helpful advise. Profesional, but personal service so far. I have placed an order."

"Really professional company. They came and gave us a quote which we accepted immediately, and we are due to start work early next year. Fantastic discounts and friendly salesman. Would definately recommend!"

"Excellent rep who had no problem with any question I asked him, I felt confident that he knew what he was talking about.Chose this company because the product looked and felt to be of a good quality and they use thier own fitters (no sub-contractors)."

"Well presented product with a window sample. reasonable price. the salesman did not pressurise."

FasciaQuoter
"None pushy salesman. Pleasant to deal with."

If you've recently used one of the 'Quoter websites for an instant online home improvement quote and taken your online enquiry through to getting written quotations from our recommended companies, then don't forget to leave your feedback.

Thank you.

Window Quoter customer feedback

Regulars will know we offer an online customer feedback service where users of our home improvement online quote websites can leave comments on the companies we recommend to them.

Your feedback plays an important part in our close monitoring of our approved companies to make sure they continue to offer the highest levels of customer service.

Not only is all feedback left, anonymously fed back to the companies concerned (good or bad), but we also now publish the 5 star (highest level attainable) feedback to other home owners within that companies operating range as a great first hand recommendation from you to other home owners, perhaps even your neighbours!

Here's just some of the recent feedback we've alerted over 100,000 home owners to in the last few weeks....

"Very Professional sales presentation and survey info. Have ordered 9 windows"
West Lothian - double glazing

"Absolutely fantastic. He was very professional and full of ideas. He listened to what it was I wanted, I was able to see and feel the quality of the products. The 3D image on the laptop really gave an idea of the finished product. The price was even better! Will be recommending them to my friends!"
Northampton - fitted kitchen

"Positive initial appointment and competitive quote received. As a result we have agreed to go with them"
Plymouth - conservatory

"Excellent first meeting. Offered a number of alternatives. Was able to provide us with references, copies of certificates etc. Seemed very knowledgable and enthusiastic about their products"
Chester - impressed concrete driveway

"The designer who came out to me was friendly and courteous and went straight into designing my kitchen instead of pushing the sales aspect which was great. He was really innovative and imaginative when designing the kitchen and managed to come up with a design that accomplished more than I thought possible with the size of the kitchen. I have now decided to buy from this company"
Manchester - fitted kitchen

"Excellent company. We were very impressed with them. Gave us time to think things through. Would recommend them to others"
Nottingham - windows and doors

"Good price quoted and good communication, phoned when they said they would etc"
Camberley - double glazing

So the next time you receive a quality feedback alert - don't junk it! The next one you receive may just be for the very next home improvement project you're thinking of carrying out.

Remember - these are not randomly sent spam emails. They are sent only to those home owners that have used our online quoter services and fall within that particular companies operating area.

Your feedback shapes the future of recommendations

How your feedback is shaping the future of home improvement quotes...
Quality feedback alerts – what they mean to you.

The ‘Quoter family of websites are all designed to give you instant online quotes which can later be confirmed in writing by up to 3 approved companies from our database of registered companies throughout the UK.

When a home improvement company asks to join our approved list, we seek certain assurances that they are bona-fide companies with a good and reputable trading history.

Our registered companies are aware that we encourage customer feedback from home owners that we recommend to them. Individual companies receive your feedback (anonymously) to help them (and us) monitor their performance on a constant basis.

Recommendation from a friend is always a good idea so when someone in your neighbourhood leaves 5 star feedback on a company in your area, we immediately email that feedback to every home owner within that specific area that’s used our online service in the past.

If we didn’t share that intelligence, we wouldn’t be doing our job!
So it’s not just on our recommendation (which is impartial) but also on the recommendation of another home owner – perhaps even a neighbour of yours?

The next time you receive a quality feedback alert, please don’t junk it or unsubscribe. If the ‘product’ in question e.g roofing is of no interest to you, simple delete. The next time you are considering a home improvement project, wouldn’t it be nice to make an informed decision?

Click here to read more about our customer login area.

Quality Feedback alerts - Update

Since the launch last week of our innovative Quality Feedback Alerts - another first from Home Improvement Quotes - we're delivered over 35,000 emails updating homeowners in Kent (roofing), Hampshire (kitchens), Hereford (fascias & Soffits) and Surrey (windows & doors).

Remember, this is actual recommendation from home owners just like you - it could even be your neighbour!

We'll be expanding the service over the coming weeks to include the whole of the UK as we receive 5 star feedback reports from home owners who have used our online quotation service and been visited by one of our recommended companies.

To read more about our Quality Feedback Alerts and how they can help you make an informed decision about home improvement companies operating in your area, click here.

To refer back to the previous blog article about the launch of our Quality Feedback service, click here.

Customer praises courteous staff

You know when you're doing it right.

One of the reasons Price Engines Ltd, the company behind the 'Quoter family of websites, came into being was to offer home owners a fresh approach to getting quotations for their home improvement projects that didn't involve pushy doorstep salesman and offered a degree of vetting of home improvement companies on their behalf.

As readers of this blog and users of our online quote system will know, after receiving your online quote, our customer advisers will call you, discuss your options in more detail before trying to find you 3 local companies from our database of recommended companies, to come round and leave you with a free written quote that's valid for 6 months.

So it's especially pleasing to be recognised by home owners for the impartial and helpful service we offer (which is completely free!). Here's what one lady had to say to one of our customer advisers last night:

“Before you go, can I just say thank you for being courteous, because so many people that do ring are so rude and so pushy that you say no. You've been actually quite pleasant and very professional and I think it's important to say that.”

You're very welcome.

Click here to get your own instant online quote for your next home improvement project. Whether that's double glazing, a conservatory or a fitted kitchen – a new driveway or garage door – a new bathroom or a garage conversion, we can help.

New Quality Feedback Updates - What They Mean to You

New Quality Feedback Updates - what they mean to you

Here at Home Improvement Quotes, we're always working on new ways to give home owners as much information as possible to help them make an informed decision about their next home improvement project.

Recently, we introduced a customer login area - home owners using our recommended trader system receive their own personalised login area accessed by a username and password which we supply.

Once there, they can check out the contact details of the companies we've recommended to them (to avoid other companies using our name to 'get in the door'), leave feedback on their experiences of those recommended companies and, if they decide to go ahead with one of the quotes, download their own deposit protection certificate (another free service we provide based on a maximum 10% deposit recommendation).

To assist home owners further, we now 'publish' the 5 star (very good) feedback left in a small email alert that goes to the area covered by the company in question.

This is emailed to all previous users of our 'Quoter family of websites.

It's a free service and home owners can unsubscribe at anytime, however we feel it's very important intelligence for home owners to know those companies in their area that are getting high praise and recommendation.

If you've used a 'Quoter website before, then keep an eye on your inbox for regular updates and alerts as we receive positive 5 star feedback about companies in your area.

If you haven't used a 'Quoter site before, then perhaps now is the perfect time. We can offer you instant online quotes for a variety of projects - from double glazing and fitted kitchens to driveways and conservatory blinds. All completely free without the need for a salesman to call, from the comfort of your own home or office.

Click here to get your next 'recommended' home improvement online quote.

instant online quotes a winner

Did you know that when you visit any of the 'Quoter family of websites for your instant online quote for double glazing, fitted kitchens, block paving, fascia etc, as part of our free online service, we also now offer a free customer information area.

After getting your instant online quote, our experienced staff will call you back and after confirming the details you entered, offer you the chance to get up to 3 local independent written quotations from approved companies specialising in your requirements.

If you accept our free offer of firm quotations (they're valid for 6 months and completely without obligation), then you'll receive an email from us giving you access to your very own login areas where you can view contact details of the (up to 3) local companies we've recommended and leave feedback on your experiences with that company - from their initial contact, the appointment right up to if they carry out work for you.

If you do decide to accept one of the quotations, then you can re-visit your login area and download your own Deposit Protection Certificate (as well as continuing to leave feedback.

This feedback is emailed back to the companies concerned as well as our own quality control department so if a company fails to live up to your expectations, then we want to hear about it. We'd also like to hear when they do live up to your expectations too.

Here's some recent feedback from customers who used the online quote system:

"Very pleasant man came to visit Saturday even though i kept him waiting 20 minutes. Very honest about prices and didnt feel like I was being ripped off."
K B - Peterborough - 5 stars awarded.

"Prompt appointment made, they do evening and weekend visits. Polite knowledgeable salesman."
M D - London - 4 stars awarded

"I was very satisfied with Advanced Roofline Systems, I found their personel courteous, polite and very helpful, infact i was very impressed with the whole setup, from you sorting out a company for me, to the finished job, thank you very much. With kind regards L H"
L H - Clwyd - 5 stars awarded

"Prepared to supply product as we wanted it, and not try to inflict a modern design on a period house. offered a good price for a quick decision, so we decided to go for it."
M Q - Altrincham - 4 stars awarded

"Excellent service - speedy response. No hard sell, plenty of useful information. We were very impressed and will be visiting their showroom"
V D - Warwickshire - 5 stars awarded

"Responded to my email within a few hours and visited us and prepared a quotation within 3 days. Excellant service"
J H - Shropshire - 5 stars awarded

Satisfaction guaranteed

Price engines was established in the year 2000. Since then, it has made rapid growth, and is currently selling between 1500 and 2000 leads per week, sometimes much more! Our company strives to find you the best deal possible and will always help you in a polite and impressive way.

Our range of quoter websites allow you to type in the details of your required home improvement and will then give you the cheapest quote possible. Then, with your consent, we can send your details to the cheapest and closest companies to you. Our services are quick, professional and confidential. Our aim is simply to save you money by finding the best deal possible to suit your needs. Our company is unique and superior to other companies because:

We have no pushy salesmen
It puts you in control
Your deposit is protected, even if the company chosen ceases to trade!

Many customers are impressed by the fast and professional services provided by the company, and this is what one satisfied customer said:
“I was very satisfied with Advanced Roofline Systems. I found their personnel courteous, polite and very helpful. In fact, I was very impressed with the whole set-up, from you sorting out a company for me, to the finished job. Thank you very much.” The customer also said that she rated our company “5 star”.

This is not an isolated case! Someone from practically every street in the UK has visited one of Price Engines' quoter websites, and most people echo the thoughts of the customer quoted above. They have all found that Price Engines helped them quickly and effectively, to find a suitable company and to save a lot of money. If you need some sort of home improvement and want to experience the same breathtaking service, visit our website now to see if our company can provide for it and give you a free online quote. Just visit www.homeimprovementquotes.co.uk and you won't be disappointed!
By Jon McGovern

New customer information login area launches today

Customers of the Quoter Family of Websites that agree to see our recommended companies can now check the progress of their enquiry online thanks to an innovative online area just for them.

Shortly after speaking with us, customers will receive an email detailing their unique login and password details with which to access information including: Which companies we've placed their enquiry with, contact details for those companies and a customer feedback section where they can leave details of their experiences with those individual companies, from initial contact to when they complete the work quoted for.

Plus, if a customer does choose one of our recommended companies to carry out the home improvement project for them, they can also login and download their own deposit protection certificate (terms and conditions apply).

The customer information area - another first from the 'Quoter Family of websites.