Showing posts with label quality alerts. Show all posts
Showing posts with label quality alerts. Show all posts

Thursday, 29 November 2007

Window Quoter customer feedback

Regulars will know we offer an online customer feedback service where users of our home improvement online quote websites can leave comments on the companies we recommend to them.

Your feedback plays an important part in our close monitoring of our approved companies to make sure they continue to offer the highest levels of customer service.

Not only is all feedback left, anonymously fed back to the companies concerned (good or bad), but we also now publish the 5 star (highest level attainable) feedback to other home owners within that companies operating range as a great first hand recommendation from you to other home owners, perhaps even your neighbours!

Here's just some of the recent feedback we've alerted over 100,000 home owners to in the last few weeks....

"Very Professional sales presentation and survey info. Have ordered 9 windows"
West Lothian - double glazing

"Absolutely fantastic. He was very professional and full of ideas. He listened to what it was I wanted, I was able to see and feel the quality of the products. The 3D image on the laptop really gave an idea of the finished product. The price was even better! Will be recommending them to my friends!"
Northampton - fitted kitchen

"Positive initial appointment and competitive quote received. As a result we have agreed to go with them"
Plymouth - conservatory

"Excellent first meeting. Offered a number of alternatives. Was able to provide us with references, copies of certificates etc. Seemed very knowledgable and enthusiastic about their products"
Chester - impressed concrete driveway

"The designer who came out to me was friendly and courteous and went straight into designing my kitchen instead of pushing the sales aspect which was great. He was really innovative and imaginative when designing the kitchen and managed to come up with a design that accomplished more than I thought possible with the size of the kitchen. I have now decided to buy from this company"
Manchester - fitted kitchen

"Excellent company. We were very impressed with them. Gave us time to think things through. Would recommend them to others"
Nottingham - windows and doors

"Good price quoted and good communication, phoned when they said they would etc"
Camberley - double glazing

So the next time you receive a quality feedback alert - don't junk it! The next one you receive may just be for the very next home improvement project you're thinking of carrying out.

Remember - these are not randomly sent spam emails. They are sent only to those home owners that have used our online quoter services and fall within that particular companies operating area.

Wednesday, 14 November 2007

New Quality Feedback Updates - What They Mean to You

New Quality Feedback Updates - what they mean to you

Here at Home Improvement Quotes, we're always working on new ways to give home owners as much information as possible to help them make an informed decision about their next home improvement project.

Recently, we introduced a customer login area - home owners using our recommended trader system receive their own personalised login area accessed by a username and password which we supply.

Once there, they can check out the contact details of the companies we've recommended to them (to avoid other companies using our name to 'get in the door'), leave feedback on their experiences of those recommended companies and, if they decide to go ahead with one of the quotes, download their own deposit protection certificate (another free service we provide based on a maximum 10% deposit recommendation).

To assist home owners further, we now 'publish' the 5 star (very good) feedback left in a small email alert that goes to the area covered by the company in question.

This is emailed to all previous users of our 'Quoter family of websites.

It's a free service and home owners can unsubscribe at anytime, however we feel it's very important intelligence for home owners to know those companies in their area that are getting high praise and recommendation.

If you've used a 'Quoter website before, then keep an eye on your inbox for regular updates and alerts as we receive positive 5 star feedback about companies in your area.

If you haven't used a 'Quoter site before, then perhaps now is the perfect time. We can offer you instant online quotes for a variety of projects - from double glazing and fitted kitchens to driveways and conservatory blinds. All completely free without the need for a salesman to call, from the comfort of your own home or office.

Click here to get your next 'recommended' home improvement online quote.


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